Home  |  About Us  |  Contact Us  |  Site Map  |  Available Jobs  |  Magazine  



About

  • National Bank of Egypt (NBE) launched the "Phone Cash" mobile service to be the first bank in Egypt to provide amobile payment solution which operates independently from the network of any mobile operator.
  • Phone Cash is offered in collaboration with MasterCard & Fawry as an authorized distributor.
  • NBE opens & manages a non-interest-bearing account called "mobile account / mobile wallet" for customers.
  • The customer can load the mobile wallet via any of NBE branches or Fawry outlets.

Features

  • Available to banked and unbanked customers
  • Available as of age 16+

How can I register for Phone Cash service?

  • Visit the nearest NBE branch.
  • Fill in the Phone Cash Application Form and sign the relevant terms and conditions.
  • Customer service agent enters your data into the system.
  • You will receive SMS with phone cash URL and activation code to download and activate the application on your mobile.

Required documentation

  • A copy of the ID card .
  • A mobile phone number operated by any mobile service provider in Egypt

Phone Cash service allows the customer to use his/her mobile phone to:

  • Deposit/withdraw cash through +20,000 Fawry outlets nation-wide as well as NBE branches.
  • Transfer money to mobile phone accounts in local currency only around the clock from anywhere & at any time ina matter of seconds and in the securest way.
  • Inquire about wallet balance.
  • Transaction log for the last 150 transaction.
  • Buy consumer goods.

Key Advantages Of Phone Cash

  • Compatible with all mobile service providers; Vodafone, Mobinil & Etisalat.
  • Ease of paying bills of (land/mobile phones, recharging prepaid phones, making donations, reserving airline tickets,paying traffic fees, paying club membership fees, as well as making use of the extensive range of services offered byFawry).
  • Convenience of linking two of NBE cards, e.g. (MasterCard & Visa Card) payroll card, credit card, direct debit cardor prepaid card, with the mobile wallet to recharge the balance of the e-wallets directly via their mobile phones.
  • Ease of using a mobile application.

Fees (in EGP) :

Service

Fees (for NBE wallet customers)

Registration

Free

Annual fees

Free

Cash in

Free

Account value load

Free

Money send

1% with min. 2EGP (50% discount to be 0.5% with min. 2EGP till March 2019)

Fawry services (bill payment, mobile recharge, ticket reservation...etc.)

As per fawry set fees (50% discount on the fees till March 2019)

Purchases

Free

ATM cash out

1% with min. 2EGP (50% discount to be 0.5% with min. 2EGP till March 2019)

Cash out from NBE branches

2% with min. 2EGP (50% discount to be 1% with min. 2EGP till March 2019)

Cash out from Fawry outlets

2% with min. 2EGP (50% discount to be 1% with min. 2EGP till March 2019)


Parameter

What makes phone cash standout in the market is that it puts no ceiling on money transfers, which allows the customer to use the maximum wallet balance in making transfers as well as paying for Fawry services.

  • Maximum wallet balance: EGP 10,000
  • Maximum daily limit for cash withdrawals per one mobile phone account: EGP 6,000
  • Maximum monthly limit for cash withdrawals per one mobile phone account: EGP 50,000
  • Maximum limit for purchases per transaction: EGP 6,000
  • Maximum monthly limit for cash transfer from a mobile phone wallet to another: EGP 50,000
  • A mobile phone number may only be linked to a single mobile phone account.

For more information:

  • Please visit the nearest branch to you or call our call center at 19623 locally or 00202-19623 internationally.
  • Terms and conditions shall apply.

 

FAQs

How can I link my credit card to my mobile wallet?

  • Visit the nearest NBE branch.
  • Fill in the application for linking your credit/ debit/ prepaid card to your mobile wallet.

Customer service agent will verify all your data then link your card.

How can I change the PIN of my wallet?

  • Use the Phone Cash App on your mobile phone to change the PIN.
  • Enter the old PIN.
  • Enter the new PIN twice (for confirmation).
  • An SMS will be sent on the Application to confirm change of the PIN.

How can I reset the PIN?

  • Call the Phone Cash call center.
  • Call center agent will verify your personal data (the last three transactions, registration place and available balance….etc)
  • your PIN is reset instantly.

What if I entered a wrong PIN several times?

  • The Service will be suspended till you call the call center or visit the nearest NBE branch to reset the PIN after verifying your personal data.

What if I changed my mobile phone?

  • Call the Phone Cash call center.
  • All your personal data is verified together with the last three transactions, registration place and available balance.
  • After verification of all of your data, a reset message is re-sent for re-loading the App.

What if my mobile SIM card was lost or stolen?

  • Call the Phone Cash call center or visit the nearest NBE branch to temporarily suspend the Service.
  • Change your SIM card via your mobile service provider.
  • Call the Phone Cash call center or visit the nearest NBE branch once again to activate the Service.
  • All your data is verified.
  • The wallet becomes ready for use once again with the same profile and PIN.

What if I changed my mobile phone number?

  • Withdraw the whole balance available on your mobile wallet.
  • Visit the nearest NBE branch or Fawry outlet to close the wallet.
  • Re-apply for the Service using the new phone number.

What if I wanted to terminate this Service?

  • Visit the nearest NBE branch .
  • Cash out your wallet balance.
  • Fill in the Service Termination Form.
  • NBE officer will close the wallet instantly after verifying your personal data.

 

Top