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  • What is Al Ahly App?
    • It is a free service available for all smartphone users, both NBE customers and non- customers, by downloading the app via the stores of different operating systems (IOS – Android – Blackberry).


  • What are the services available on Al Ahly App? 
    • Locate the nearest 5 (five) ATMs to the user via GPS technology, showing all services provided by such ATMs (cash withdrawal – deposit – bill payment – transfer).
    • Locate the nearest 5 (five) NBE branches using GPS technology.
    • Send alert or promotional messages to users, facilitating communication between NBE and the App users.
    • Communicate with customers and non-customers round the clock and respond to their inquiries sent via the app. 
    • Provide various information on NBE in a smartphone format including:
      • Types of accounts/ investment certificates and saving pools/ credit cards/ loans, etc.
      • Exchange rates/ a currency converter to convert the Egyptian pound into another currency and vice versa.
      • NBE's  offers and discounts. 
    • Apply for any of the following products (personal loan – auto loan – credit card).
    • Directly contact NBE customer service.
    • Access NBE's official pages on social network websites.



  • For the User Guide, click here.
  • For FAQs, click here.
  • For more information, please call customer service on 19623 locally or 00202-19623 internationally.